Returns


   Right  of withdraw 

   Customers in the Europe Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Vegea purchase. If you wish to exercise your right to withdrawal, you should notify us:

  • via e-mail office@vegea-bg.com
  • phone call +359 888 896 210 / +359 66 800 188

   Refund

   The refund period of orders placed at Vegea may vary between 3-7 working days from reception of your return at our warehouse . Once we have inspected the condition of the returned items, we will notify you by e-mail or phone call. The refund will be made using the same payment method used to purchase the item. 

   Did you pay Cash on delivery  (COD)? In such cases, we will require your bank details in order to make the refund. Once we receive this information, we will process the refund. Remember, the account number must belong to a bank in the country in which the order was delivered.